Digital Service Delivery Policy

Provisioning

Access is provided through a web workspace after required account setup, security configuration, and any applicable commercial approval. The activation point and included scope are defined in the applicable order or onboarding record.

Customer readiness

• Provide authorized administrator details and accurate workspace information.
• Maintain eligible accounts and approvals for each connected communication provider.
• Complete required domain, webhook, OAuth, or phone-number verification steps controlled by external providers.

Acceptance checks

After activation, the authorized administrator should verify sign-in, workspace access, expected members, and each enabled channel. Provider review or credential delays are recorded separately from application defects.

Service changes and interruption

Maintenance, security response, provider outages, or required configuration changes may temporarily affect access. Applicable service notices and remedies are governed by the customer’s written agreement.

No physical shipping

Because Ranan is a digital service, physical shipping, delivery addresses, and merchandise return procedures do not apply.