Deleting a user or disconnecting a communication channel does not by itself cancel a separate paid agreement.
Commercial orders
A paid quote or order must disclose price, currency, billing cycle, renewal, cancellation deadline, service term, and refund conditions before acceptance. Those approved terms govern the specific purchase.
Cancellation requests
An authorized customer contact should use the verified service channel and include the account reference and applicable order or invoice reference. The cancellation effective date is determined by the written order and mandatory law.
Refund review
Duplicate, incorrect, or unauthorized charges, and a documented failure to provide an agreed service, are reviewed under the written order and mandatory law. No universal refund period is promised where none has been approved.
Approved refunds
Where a refund is approved, it should be returned through the original payment method where possible. The time for funds to appear depends on the configured payment provider and financial institution.
Mandatory rights
This policy does not limit consumer or other rights that cannot lawfully be waived.
Questions and requests
Contact the Ranan operator
Use the verified channel associated with your workspace or service agreement. Never send passwords, access tokens, webhook secrets, or full payment-card details.
- Service operator
- Ranan
- Verified request channel
- Sign in to use your account contact channel